1. Introduction

At Wapiio, we prioritize your privacy and data security. Our AI-powered services are fully GDPR-compliant, adhering to strict guidelines to protect your data during lead generation and customer support. This policy outlines our practices to ensure transparency and compliance with the General Data Protection Regulation (GDPR).

2. What is GDPR?

The General Data Protection Regulation (GDPR) is a European privacy law that came into effect on May 25, 2018. It applies to organizations within the EU and those outside the EU that process the personal data of EU residents. Personal data includes any information related to an identifiable natural person. GDPR establishes guidelines for data collection, processing, storage, and sharing to ensure user privacy and control.

3. Services We Use That Are GDPR Compliant

We leverage the following GDPR-compliant services to support our platform:

Amazon AWS Services (Learn more)

Stripe Payment (Learn more)

4. What Information Do We Store?

For Wapiio Customers:

• Email

• Password

• Stripe Payment Information

• For Wapiio Users:

• Facebook Scoped ID

• First Name

• Last Name

• Profile Picture URL

• Locale Code

• Gender

• Time Zone

5. How We Use This Personal Information

We process the data collected for the following purposes:

For Wapiio Users:

To send messages on behalf of Wapiio customers.

To display users on the Wapiio Live Chat feature.

For Wapiio Customers:

To send email alerts about leads and marketing materials.

To provide human-assisted support through chatbots upon user request.

We do not store any credit card information. Stripe handles all payment processes as a GDPR-compliant platform.

6. Allow Users to Delete Personal Data

We offer the following options for data deletion:

Deactivation: Users can deactivate their accounts as a soft delete, allowing them to restore their account later.

Permanent Deletion: Users can request permanent deletion by contacting us at [email protected], and we will remove all associated data from our systems.

Automated Deletion: Bot user data is automatically deleted after 90 days. Wapiio customers can download data in Excel format before deletion.

7. How to Make Your Bot GDPR Compliant

To ensure your bot is GDPR-compliant:

Document Consent: Add a Yes/No question to your bot asking for consent to send updates or save input data. Example: "Shall we send you the latest updates?"

Provide Data on Request: Share the collected data upon user request by forwarding email notifications or downloading records from the Inbox section.

Delete Data: Permanently delete user data from the Inbox section of the platform when requested.

Server Logs: We maintain server logs for debugging and performance improvement, including:

Logs from Facebook for chatbot optimization.

IP addresses of websites hosting chatbots to monitor user activity and enable the Live Chat feature.

Privacy Policy: You can review our detailed Privacy Policy at the following URL: privacy-policy

8. Retention of Your Information

We retain user data only as long as necessary to fulfil the purposes outlined in this policy or comply with legal obligations.

9. How to Contact Us

If you have questions about this GDPR policy or wish to exercise your rights, contact us at:

Email: [email protected]

Address: 2nd Floor, Connect Hive, Asiatic Business Centre, Trivandrum, Kerala 695022, India

Phone: 9539483729

Wapiio is committed to maintaining the highest standards of data privacy and security.