1. Introduction
At Wapiio, we respect the privacy and confidentiality of the personal data of our Clients, Partners, and Users. We are committed to implementing robust policies, practices, and processes in accordance with applicable data protection law, including those required by Meta and WhatsApp, to safeguard the collection, use, and disclosure of the personal data you provide us.
This Privacy Policy explains how we collect, use, process, disclose, protect, transfer, and retain your personal data in the course of providing our WhatsApp automation and related services.
2. How We Collect Your Personal Data
Personal data means any information that can identify an individual, whether on its own or when combined with other information. The data we collect includes:
● When you create an account or use our services.
● When you engage with or inquire about our services and solutions.
● When you participate in our marketing or promotional activities.
● When you are referred to us by a partner or client.
● When you communicate via email, forms, or correspondence.
● When you visit our website or use our platform.
3. Types of Personal Data We Collect
We may collect and process the following categories of personal data:
● Contact Information: Name, email address, phone number, business name.
● Personal Details: Gender, date of birth, nationality (where required).
● Technical or Usage Data: IP address, browser type, device info, system logs, cookies.
● Contact List: Names, phone numbers, and/or email addresses from your device (only with your explicit consent and strictly for service delivery).
● Payment Details: Card or transaction details (handled via secure gateways).
4. How We Use Your Personal Data
Your personal data may be used for purposes including:
● Providing you access to and use of our platform and services.
● Delivering WhatsApp automation and contact-based features.
● Processing, managing, and completing payments and transactions.
● Communicating with you about updates, support, or relevant offers.
● Performing marketing activities (with your consent).
● Fulfilling contractual obligations.
● Analytics, service improvement, and monitoring.
● Compliance with legal or regulatory obligations.
Use of Contact Data: With your permission, we may access your device contact list solely to enable WhatsApp automation, group segmentation, or personalized campaigns. This data:
● Is stored securely.
● Is used only for the features you enable.
● Is never shared with third parties.
● Is not used for profiling, analytics, or advertising outside of the core service.
5. How We Disclose Your Personal Data
We may disclose your personal data only as necessary and under strict confidentiality, to:
● External Service Providers: For analytics, communications, hosting, or other operations.
● Payment Gateways: For secure transaction processing.
● Affiliates and Partners: Where necessary for service delivery.
● Regulatory Authorities: As required by law.
● Other Recipients: Only with your explicit or written consent.
● Business Transfers: In the event of merger, acquisition, or sale, with safeguards.
We do not sell or rent your personal data to any third party.
6. Consent Management
6.1 Obtaining Consent We obtain your explicit consent before collecting, using, or disclosing your personal data, where required by law. Consent may also be deemed given when you voluntarily provide data for a stated purpose.
6.2 Withdrawal of Consent
You may withdraw your consent at any time by contacting us or via your account settings. Please note that withdrawal may impact certain services, and we will inform you of the consequences.
6.3 Use of Cookies and Tracking Technologies
We use cookies to enhance website performance, analyze usage, and maintain session state. We do not use cookies for invasive profi ling or unrelated advertising. If we utilize tracking pixels (like Meta Pixel or Facebook SDK), this is solely for platform performance. You can disable cookies in your browser, but some features may be limited.
6.4 Third-Party Consent
We collect data only from individuals directly interacting with us. We do not accept or collect consent on behalf of other individuals or entities.
7. User Rights and Data Controls
● Review, Update, or Revoke: You may, at any time, review, update, or revoke your consent for Wapiio to access or use your WhatsApp account data via your account settings or by contacting our DPO.
● Correction: If you identify inaccuracies, you may request corrections and we will promptly update our records.
● Deletion: You may request deletion of your data at any time, subject to our legal and operational obligations.
We may verify your identity before fulfilling data access or deletion requests and will respond within a reasonable time, typically within 30 days. If we cannot fulfill your request, you will receive an explanation.
8. Protecting Your Personal Data
We maintain industry-standard security practices, such as encryption, secure networks, access controls, and regular security reviews. Only authorized personnel bound by confidentiality may access your data. All third-party processors are contractually required to uphold equivalent data protection standards.
9. Retention of Personal Data
We retain personal data only as long as necessary for the stated business purpose or to meet legal, regulatory, or contractual requirements. When no longer required, data is securely deleted, destroyed, or anonymized.
10. Data Breach Notification
In the unlikely event of a data breach affecting your personal data, Wapiio will notify affected users and relevant authorities, including Meta where applicable, in accordance with legal requirements and within 72 hours if feasible.
11. Transferring Personal Data Internationally
When data is transferred or stored outside your jurisdiction (including outside Singapore), we ensure appropriate contractual, technical, and organizational safeguards to provide a level of protection equivalent to applicable local laws (such as GDPR).
Our main operational servers may be located in [Insert Data Storage Location, e.g., Singapore, EU, or United States]. Please contact our DPO for details.
12. Children’s Privacy
Our services are strictly not intended for children under the age of 13, and in accordance with Meta policies, we do not knowingly collect personal data from minors. If you believe a child has provided us with data, please contact us immediately for appropriate action.
13. Third-Party Services and Policies
We may integrate with third-party services such as Google Analytics, Intercom, and Meta (WhatsApp). These services may collect data in accordance with their own privacy policies. Please review their statements independently:
● Meta’s Privacy Policy
● WhatsApp’s Privacy Policy
14. Compliance with Meta’s Platform Terms (Section 4.a)
In line with Meta’s Platform Terms, Wapiio strictly commits to:
● Collecting, using, and sharing data only as required for essential functionalities of our service.
● Never selling, renting, or misusing data obtained from Meta or WhatsApp APIs.
● Not using Meta- or WhatsApp-derived data for unrelated advertising, profiling, or analytics.
● Limiting access to Meta- or WhatsApp-derived data to authorized personnel under strict confidentiality.
● Only collecting and using your WhatsApp data as required for communication automation, customer support, management, or service improvement, as detailed in this Policy and our application UI.
● Ensuring you can review, update, or revoke access to your data at any time through a clear, simple process.
● Cooperating promptly with any Meta privacy review, audit, or data processing inquiry.
15. Ongoing Commitment and Policy Updates
Wapiio regularly reviews and updates this Privacy Policy to ensure ongoing alignment with Meta’s requirements, legal obligations, and best industry practices. All substantive changes will be posted on our website and will become effective upon posting. We encourage you to check this page regularly for updates.
16. Contact & Data Protection Officer
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact our Data Protection Officer (DPO):
● Email: support@wapiio.io
● Website: https://www.wapiio.io Please include your name, contact details, and a description of your concern. We will respond as soon as possible, typically within 30 days.